October 30, 2026
Temporary financial support for eligible workers who become unemployed through no fault of their own.
Unemployment Insurance Agency
Website upgrade: Scheduled service pause
November 2–9, 2026
UIA’s published service plan. Check official updates for current availability.
- Phone linesUnavailable in this plan
- Online claimsUnavailable in this plan
- Local officesUnavailable in this plan
- Website & FAQsAvailable in this plan
Get ready to certify.
Certification is scheduled to resume November 9. You can prepare now.
Missed the certification cutoff? You can certify for past weeks after opening. Payment may be delayed.
Get assistance with MI Bridges ↗
Explore other assistance through MDHHS.
Image details
Fictional people in an AI-generated illustration; they do not represent agency staff or benefit recipients.
Worker and employer guides remain useful during the transition. A link to a guide or appointment page does not confirm that claim tasks, phone lines or offices are available.
Find what you need
Resources for workers and employers
Services and support
How can we help?
Unemployment Benefits
Your benefits account (MiWAM) — transition guidance Opens official transition information; account service is not offered hereSteps to Apply for Benefits How to Certify for Benefits Schedule an Appointment Report Fraud or Identity Theft — transition guidance Opens official transition information; account service is not offered hereMiLogin and MiWAM Help Center Language Assistance ServicesEmployer & TPA services
MiUI for Tax — employer — transition guidance Opens official transition information; account service is not offered hereMiUI for Tax — third-party administrator — transition guidance Opens official transition information; account service is not offered hereMiWAM for Benefits Functions — transition guidance Opens official transition information; account service is not offered hereOffice of Employer Ombudsman Work Opportunity Tax CreditInformation for workers
Learn about unemployment insurance, applying for benefits and finding work.
Worker homepage ↗Disaster unemployment assistance ↗ · Coaching sessions ↗ · Sesiones de Grupo de Entrenamiento en Español ↗
Publications, contact and more
UIA customer service: 1-866-500-0017. Claim phone lines and local offices: Scheduled to be unavailable during the outage. Check the official contact information before seeking service.
Questions about the change
What if I cannot use online services?
The agency scheduled claim phone lines and local offices to close during this outage. Customer-service phone support is scheduled to resume after launch. Phone certification and filing a claim by phone are ending; speaking to customer service is a separate service. The published downtime guidance lists mail and fax as options for sending information, and Michigan Works! offices for work registration and basic help. Those staff cannot access UIA claim services. Official access and support details ↗
Do I need to start my claim again?
The agency says existing claim information carries over. An existing claim does not need to be filed again solely because the system changes. Read the official account guidance ↗
What changes after the new system opens?
The agency says certification and benefit payments will be weekly. Phone certification and filing a claim by phone are ending; customer-service phone support is a separate service scheduled to return after launch. Read the official launch guidance ↗
About this proposal
Independent DRKNYT design concept using the agency’s October 30 checklist, launch guidance and page structure reviewed November 3, 2026. The scenarios illustrate a transition; they do not report live service status or collect claim information. About MI Bridges from MDHHS ↗
Return to transition guidance ↑Return to the case study ↗